Issues and Crisis Management

Our Issues and Crisis Management offering spans all our key practice areas and has a focus on proactive risk management. 

Decades of experience in journalism, police and emergency services issues management, product recalls, government and multi-sector corporate brand consulting give us a unique perspective when that's combined with our healthcare PR experience. 

Our aim is to make sure that your issue never becomes a crisis. If it does, we provide senior counsel and hands-on management to manage it - especially in the first critical 72 hours with our lead consultant available 24/7.

We train spokespeople or directly act for clients in that role, bringing to bear years of on-camera and broadcast interview experience. 

We conduct 180 degree audits of communications, media and key influencer capabilities using our in-house capacity supplemented by external qualitative and quantitative research. 

From the outcomes, we construct Issues Management Plans, Crisis Protocols, Stakeholder Relationship Management Tools and Messaging Workshops which can be tested these via desktop or wider, real-time simulations. 

We can bring online media into the communications mix and offer rapid deployment of a toll-free call-centre to handle public or employee enquiries.

Post-crisis, we implement business recovery strategies and employee communications programs to put a brand back up on its feet.